Shipping Policy

Thank you for shopping with Creative Home Tex. We strive to process and deliver your orders in a timely and efficient manner.

Order ProcessingAll orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During high-demand periods, sales events, or unforeseen circumstances, processing times may be extended.
Shipping & Delivery
We deliver across India through trusted courier and logistics partners.
Estimated delivery timelines may vary depending on the delivery location and courier availability.

Once your order is dispatched, you will receive shipping confirmation and tracking details, if applicable.

Estimated Delivery Time
Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–14 business days

Please note that these timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Promotional offers such as free shipping may be available on selected products or order values from time to time.
Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to:

Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
High order volumes
Courier partner delays
Incorrect or incomplete delivery information provided by the customer

Creative Home Tex shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or other information is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges for re-dispatch may apply.
Creative Home Tex will not be responsible for orders delivered to an incorrect address provided by the customer.
Order Tracking

If tracking information is available, customers can track their orders using the tracking details provided via email, SMS, or WhatsApp after dispatch.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery by:

Completing our Return Request Form and uploading clear photographs of the issue, or
Emailing us at creativehometexofficial@gmail.com with your order details and supporting photos.

All claims will be reviewed by our team in accordance with our Return & Refund Policy.

Bulk & Wholesale Orders

Shipping timelines for bulk, wholesale, customized, or made-to-order products may differ from standard delivery timelines and will be communicated separately at the time of order confirmation.

International Shipping

For international or export orders, shipping charges, customs duties, import taxes, and delivery timelines may vary depending on the destination country. Customers are responsible for complying with the import regulations and duties applicable in their respective countries.

Contact Information

Creative Terry Towel India Pvt. Ltd.
Factory & Office: Plot No. K-8 & K9, Chincholi Industrial Area, MIDC, Solapur – 413255, Maharashtra, India

Email: creativehometexofficial@gmail.com
Phone: +91 76205 83568

For any shipping-related questions or assistance, please contact our customer support team. We appreciate your trust in Creative Home Tex and are committed to providing a smooth shopping experience.