Privacy Policy

At Creative Home Tex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Creative Terry Towel India Pvt. Ltd. collects, uses, stores, and protects your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Creative Terry Towel India Pvt. Ltd.
Factory & Office: Plot No. K-8 & K9, Chincholi Industrial Area, MIDC, Solapur – 413255, Maharashtra, India

Email: creativehometexofficial@gmail.com
Phone: +91 76205 83568

2. Information We Collect

We may collect the following information:

Personal Information
Name
Email address
Phone number
Billing address
Shipping address
Company information (for bulk enquiries)
Order Information
Products purchased
Order history
Payment status
Delivery details
Technical Information
IP address
Browser type
Device information
Cookies and website usage data
3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Respond to enquiries and customer support requests
Process bulk and wholesale enquiries
Improve our website and customer experience
Send order updates and service communications
Comply with legal obligations
Prevent fraud and unauthorized activities
4. Payment Information

Payments made through our website are processed through secure third-party payment gateways.

Creative Home Tex does not store your complete credit card, debit card, UPI, or banking information on our servers.

5. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your browsing experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

Shipping and logistics partners
Payment service providers
Technology service providers
Government authorities when required by law

All third parties are required to handle your information responsibly and securely.

7. Marketing Communications

With your permission, we may send:

Product updates
Promotional offers
Newsletters
New collection announcements

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option in our emails.

8. Data Security

We implement reasonable security measures to protect your information against:

Unauthorized access
Misuse
Alteration
Disclosure
Loss of information

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Maintain business records
Comply with legal obligations
Resolve disputes and enforce our agreements
10. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information, subject to legal and business requirements

To exercise these rights, please contact us at:

Email: creativehometexofficial@gmail.com

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their respective privacy policies.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the revised effective date.

Continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Creative Terry Towel India Pvt. Ltd.
Plot No. K-8 & K9, Chincholi Industrial Area, MIDC, Solapur – 413255, Maharashtra, India

Email: creativehometexofficial@gmail.com
Phone: +91 76205 83568